English
España2022 Quality Integrity Report
Solemnly declared
The quality integrity report issued by the company is prepared in accordance with relevant national quality laws and regulations and relevant industry standards. The content and management of the company's quality and integrity in the report are a true reflection of the company's current situation. The company is responsible for the authenticity of the content of the report and the scientificity of the relevant arguments.
Organization scope: Ningbo Taili Electric Appliance Co., Ltd
. Report time: October
2022 Release cycle: one year
How to obtain the report: Ningbo Taili Electric Appliance Co., Ltd. official website
Company Profile
The company has a complete R&D team, and currently has many professional and technical personnel such as structural engineers, electronic engineers, mold engineers, etc. All links are fully staffed to ensure all aspects of product design to final mass production. We have developed new ID products with international customers such as Philips and Remington for many times, and have strong technical implementation capabilities. The company has built its own plant, with stable and sufficient production space and abundant production capacity. And there is an independent mold workshop to provide high-quality and rapid processing for mold development, maintenance and other links to ensure the progress of the project. The mold workshop is equipped with constant temperature working room, large and small machining centers, lathes, milling machines, EDM, slow wire, medium wire, etc. There are fifteen assembly lines in the assembly workshop to ensure sufficient capacity supply. There are two assembly lines in the movement workshop to ensure the quality and quantity of important components of the movement. The injection molding workshop controls the quality of raw materials and controls the plastic parts at the source.
The R&D team is committed to technological innovation and breakthroughs every year, and the company's internal technological innovation atmosphere is strong and positive. Up to now, the company has 38 valid patents, including 43 utility models and 29 appearances. The product certification is complete, involving a number of global certification standards, such as EMC, GS, RoHS, SCCP, CCC, LVD, etc. The company has passed a number of factory audits such as ISO9001 quality system certification, ISO14001 environmental management system certificate, occupational health management system and BSCI, and its products have passed GS, CE, CB, CCC, ETL and other certifications, and meet RoHS, REACH and other requirements.
The company will take "truth-seeking, innovation, cooperation and self-improvement" as the enterprise spirit, "create and achieve the future" as the core values of the enterprise, "promote economic development and contribute to social progress" as the corporate mission, and "lead human progress and create a domestic first-class enterprise" as the corporate vision, adhere to deepening the vertical application of products, provide customers with advanced and scientific comprehensive solutions, create an innovative three-dimensional business industry chain, set an industry benchmark, and become a leader in the field of small electrical appliances.
Chapter 1 Company Philosophy
1.1 Corporate Vision Continue
to create customer value and be a professional, standardized, efficient and orderly product manufacturer
1.2 Corporate mission
Achieve customers, employees, shareholders, and create a better life!
1.3 The core values of
the enterprise create and achieve the future
1.4 Enterprise spirit
: truth-seeking, innovation, cooperation and self-improvement
1.5 Quality policy
"all from innovation, all for customers" to comply with relevant laws, regulations and related requirements as the benchmark, and continue to improve the quality management system and product quality.
Chapter II Enterprise Quality Management
2.1 Quality management organization Based on product (execution) standards, contract requirements and customer satisfaction, the
company strictly implements the product quality investigation and quality management assessment system, strictly follows and implements the enterprise quality standard management, and ensures that all products are qualified.
In accordance with the requirements of the management system and the operation of the enterprise, the company has set up various functional departments in combination with the actual situation of the company, and its functional departments are the general manager's office, quality control department, sales department, production department, development department, etc., stipulating the responsibilities and mutual relations of each functional department, and assigning their respective quality functions. Each department performs its own duties and communicates with each other to achieve smooth and efficient operation. The organizational structure of the company is shown in the following figure: the
general manager is responsible for organizing the formulation of quality, environment, occupational health and safety policies, approving annual goals such as quality, environment and occupational health and safety, and assuming corresponding management and supervision responsibilities.
The general manager appoints the person in charge of the management system, who is responsible for the establishment, implementation, maintenance, supervision and continuous improvement of the processes required by the management system, and gives feedback to the general manager from time to time on the actual operation status of each system or improvement suggestions (opinions).
The quality control department is a full-time management and supervision department specifically responsible for product quality, and exercises its authority independently under the leadership of the general manager and the person in charge of the management system. The quality control department is equipped with a team of high-quality and professional personnel, including quality engineers, quality inspectors and laboratory testing personnel, to undertake:
1) the purchase (warehousing) inspection and acceptance of purchased products (including raw and auxiliary materials, outsourcing parts and purchased parts),
2) the quality control of the manufacturing process of products,
3) quality supervision, quality inspection, statistical analysis of quality data, and quality improvement
4) Quality education and training, construction of corporate quality culture, etc.
Other departments of the company are the specific implementation and cooperation of quality activities, and work in strict accordance with the requirements of the system documents in each business link, and the quality awareness runs through the whole process. At the same time, according to the operation status of the system, it is obliged to feedback improvement opinions or suggestions to the person in charge of the management system.
2.2 Quality Management System
2.2.1 System Description
In accordance with the requirements of the ISO9001:2015 standard, the company has established a corresponding quality management system and formed a document, implemented and continuously improved its effectiveness. And do the following:
1) Identify the processes required for the quality management system and their application throughout the organization, and control them accordingly according to the magnitude and complexity of the impact of these processes on product quality;
2) Determine the intrinsic linkages, sequences and interactions between processes;
3) Determine the guidelines and methods required to ensure that these processes are run and controlled effectively;
4) Ensure that the necessary resources and information are available to support the operation and monitoring of these processes,
5) monitor, measure (where applicable) and analyze these processes to understand trends in process operation and the extent to which the planned results are being achieved, and take the necessary measures to achieve continuous improvement based on the analysis,
and 6) ensure that any outsourced processes that affect product compliance are identified and controlled. The company is involved in the outsourcing process: parts processing.
2.2.2 Quality Objectives The
top management of the company determines the quality objectives at the relevant functions and levels of the organization and includes them in the business plan. Quality objectives include what is required to meet product requirements and meet user expectations. Quality objectives are achievable, measurable, and aligned with the quality policy, and realistic targets are determined in the annual plan each year. At present, the company's quality target projects are:
1. The pass rate of incoming inspection is ≥98%.
2. The pass rate of finished product shipment batches ≥ 98.5%.
3. The qualification rate of process products ≥ 96.5%
4. The number of customer complaints ≤ 10 times / year
5. The customer satisfaction ≥ more than 91%
of the projects are set in the annual plan each year.
2.2.3 System certification In 2012,
the company introduced the ISO9001 quality management system, established quality manuals, program documents, work instructions, and inspection standards in accordance with the system requirements, and obtained the ISO9001:2015 certification, which standardized the control and management of each process and improved the management level of each department.
Chapter 3 Quality and Integrity Management
3.1 Quality and Integrity Management
3.1.1 Improve the Quality Management System The
company has always adhered to the focus on user concern, continuously improved quality management, and constantly improved the effective operation of the quality management system.
The effective operation of the quality management system within the enterprise constitutes the core management mechanism of the company and promotes the rapid development of the company and the commitment to customers. In order to further improve the operation quality of the quality management system and promote the continuous improvement of product quality and work quality, the company has also introduced the excellent performance management model and the quality integrity management concept to make the company's employees and work process more standardized and effective, so as to meet the needs of the company's rapid development and market changes.
3.1.2 Pay attention
to process management In order to meet the requirements of users and other relevant parties and achieve the company's strategic goals, the company integrates the requirements of quality and integrity management from the management process of design and development, procurement, production and service, and continuously improves and perfects the management measures of the whole process of product production, so as to ensure that the whole process management of production can meet the requirements of quality commitment products or services. The company plans the sequence and interrelationship of the process and sub-processes required for product realization:
1) According to the requirements of the "process control procedures related to customers", fully communicate with the user, collect, sort, analyze, improve, evaluate and summarize the information communicated by the user, determine the user's explicit requirements and identify the potential requirements;
2) effectively control the design and development process according to the "design and development control procedures" to ensure that the subsequent products and services are effectively controlled
3) Manage and influence the management requirements of external suppliers in accordance with the "Procurement Control Procedures" to ensure that the processes, products and services provided externally will not adversely affect the company's ability to deliver qualified products and services to users stably;
4) Ensure that the products and services are qualified and control the production and service processes in accordance with the requirements of the "Production and Service Control Procedures" and other relevant documents.
The company also adopts a series of effective methods such as fixed posts and responsibilities, process inspection, quality assessment, accountability, quality traceability, data statistical analysis, etc., so as to achieve key control of key processes and standardized operation of ordinary processes. Through the comprehensive control of the production process and the effective supervision of key nodes, the quality of work is improved and the product quality is ensured.
3.1.3 Establish a supervision mechanism and effectively implement
the quality management assessment system to inspect the incoming materials into the warehouse, each workshop, and the implementation of each process for daily inspection and final inspection, and summarize the statistical report. Conduct quality supervision and inspection of suppliers and relevant departments, and the inspection results will be included in the annual performance appraisal of suppliers and departments.
3.1.4 Encourage full participation to achieve quality improvement
The company attaches great importance to the construction of quality culture, and on the premise of emphasizing the leadership role, guides and requires all employees to participate in quality management, and continuously carries out measures such as lean production, rationalization suggestions, and daily process improvement, so that the majority of employees can fully participate in every aspect of quality improvement, and continuously improve product quality and quality awareness.
3.1.5 Strengthen the process monitoring of indicators Under the premise of following the requirements of the quality policy, according to the principle of objective management (SMART), the
company organizes various functional departments to plan the quality objectives for the next year at the end of each year, formulates specific implementation and management plans, and decomposes the overall objectives according to the relevance of each functional department. Each department then decomposes and implements the sub-objectives layer by layer, and the relevant process data is counted by a special person, summarized into a monthly report and reported to managers at all levels, and at the same time, continuous improvement is carried out for deviations to ensure the realization of the company's overall goals.
3.2 Quality culture construction The
company continuously strengthens the construction of the quality team through internal training and external introduction, and carries out a series of mass quality management activities with diverse forms and rich contents, such as skill training, quality incentives, quality seminars, and rationalization suggestions for team leaders, inspectors, and key process employees, so as to encourage all employees of the company to actively participate in quality activities and lay the foundation for the quality culture of honest management.
The company adopts training, publicity and meetings to convey the importance of meeting user requirements and relevant laws and regulations to the company's employees, encourages active participation in quality management activities, enhances the sense of competition and responsibility, and firmly establishes the spirit of dedication to meet the requirements of users.
In the implementation of product design and development, procurement, production, inspection, after-sales service, etc., strict quality control, focusing on users, has become the conscious awareness of employees.
In the process of system operation, the company uses a variety of tools and methods to continuously improve the performance of various departments, and adopts the method of benchmarking and learning to constantly revise individual work ideas and methods to ensure the realization of the company's overall goals.
3.3 Create an honest and law-abiding environment The
company through the study of the "Company Law", "Labor Law", "Product Quality Law", "Environmental Protection Law", "Safety Production Law", "Contract Law", "Standardization Law", "Metrology Law" and other laws and regulations and industry standard requirements, the development of internal relevant product standards, technical standards, work standards and management standards, so that products and related after-sales service, business processes in line with national laws and regulations and national and industry standards, from product technology, After-sales service and labor protection and other aspects of the company's social responsibility.
The company strictly abides by various national laws and regulations, establishes the "Laws, Regulations and Other Requirements Control Procedures", and effectively uses the "Compliance Evaluation Procedures" to integrate "law-abiding" and "integrity" into all dimensions of the company's production and operation, and ensure that the behavior of leaders and employees at all levels of operation is in line with professional ethics and business ethics.
In the contracts signed by the company with users, suppliers, employees and other partners, the agreement on clean government construction, environmental protection and occupational safety should be regarded as the main components of the contract.
The company provides users with the ordered products on time with quality and quantity, never defaults on supplier payments, never arrears employee wages, and monitors and assesses indicators such as timely delivery rate, payment cycle, and employee satisfaction. Effectively operate the ISO19001 quality system, ISO14001 environmental system, and ISO45001 occupational health and safety system, and continue to pay attention to the occupational health and safety of employees, energy conservation and consumption reduction, and the emission of "three wastes".
Chapter 4 Fundamentals
of Quality Control
The company has established an improvement system centered on "enhancing the core competitiveness of Taili Electric Appliances", and conducts operation and management with excellent performance mode, supported by ISO 9001, ISO 14001, ISO 45001, GB/T 29490-2013 management system, and reviews and improves through production quality meetings, administrative meetings, workers' congresses, management reviews, etc.
4.2 Measurement level
The company carries out the management of the measurement system in strict accordance with the requirements of the standard of "Measurement Management System - Requirements for Measurement Process and Measurement Equipment", and promotes the effective operation and continuous improvement of the measurement management system.
4.3 Certification and accreditation
The quality management system, environmental management system and occupational health and safety management system established by the company in accordance with GB/T19001-2015, GB/T24001-2016, GB/T28001-2020 and other standards,
4.4 Inspection and testing levelThe
company has established a testing laboratory, equipped with various testing equipment, and has complete inspection and measurement capabilities in the purchase of raw materials, semi-finished products and finished products, and conducts comprehensive quality testing in the whole process from incoming materials to finished products.
Chapter 5 Product Quality Responsibility
5.1 Quality Commitment
1) The company strictly abides by the "Product Quality Law of the People's Republic of China" and other relevant laws and regulations, and operates in accordance with the law.
2) The company manages and produces in accordance with the law, and implements the main responsibility for quality and safety. Establish and improve various management systems, and improve various records and ledgers.
3) The company maintains the validity of the qualification and within the validity period.
4) The company's surrounding environment and production site meet the requirements of relevant national standards.
5) The company strictly implements the incoming inspection system of raw and auxiliary materials and parts, and the raw and auxiliary materials, parts and packaging materials used comply with the corresponding national standards, industry standards and relevant special regulations.
6) Guarantee not to produce and process fake and shoddy products, and unqualified products are guaranteed not to leave the factory.
7) From the date of delivery, under the conditions of compliant storage and transportation, the warranty period of the product is two years, and if there is a product manufacturing quality problem during the warranty period, the manufacturer shall provide free replacement service or return processing.
8) When the customer raises a problem, the manufacturer should respond within 24 hours, and if necessary, go to the customer's site to give technical support.
5.2 After-sales responsibility
The company solemnly promises that if there is a quality problem in the company's products, after the company and the relevant departments jointly investigate and confirm that it is indeed the company's responsibility, the company will strictly follow the "Product Quality Law" and other corresponding laws and regulations, and extend sincere apologies to users.
The company has formulated the "Customer Complaint Handling Specification" and other work processes, established a sound rapid processing mechanism, to ensure that user complaints and complaints are resolved in a timely and effective manner, accumulate and analyze user complaints and complaints, and use them for continuous improvement of the company's product and service quality.
The company has set up an after-sales service group to provide consulting services 24 hours a day, to ensure that the response is made within 8 hours, and to provide users with services and solutions within a reasonable range within 24 hours.
Chapter 6 Quality Risk Management
6.1 Quality Complaints
The company has established communication channels for customer information inquiry, feedback and complaints, clarified the requirements of customer "docking" methods, and determined relevant personnel to formulate methods and measures to ensure customer satisfaction and exceed "expectations". The company has formulated the "Customer Complaint Handling Specification", which clarifies the process of handling complaints in product quality, customer service, marketing management and other aspects and the supervision and handling process of complaints by company leaders. The quality control department organizes the investigation, analysis and handling of the information of "various complaints from customers", and feeds back the information to customers in a timely manner. At the same time, relevant personnel are convened to implement improvement plans and specific measures, and the responsible departments and responsible persons are clarified.
The after-sales service team is responsible for receiving customer complaints and suggestions, filling in the "Customer Feedback Information Processing Report" to feedback the problem to the quality control department, and the quality control department organizes the technical department and the production department to trace the content of customer complaints, find out the model, batch number, and production date of the complained product, find out the relevant quality inspection records before the product is shipped, analyze the causes of the problem, find out the solution and preventive measures to solve the problem, determine the responsible departments and personnel, and implement this work. The quality control department analyzes the specific situation of customer complaints every month and forms the "Customer Complaint Analysis Report". If it is determined that such customer complaints are prone to occur, improvement measures should be prepared and communicated to prevent similar complaints from happening again. At the same time, in order to reduce customer complaints and complaints, the company conducts professional knowledge training for service personnel from time to time, strengthens the service awareness and professionalism of service personnel, improves service quality, helps them efficiently solve customer complaints and complaints, and improves customer satisfaction.
6.2 Quality risk monitoring
6.2.1 Control of quality control points
The company focuses on controlling the risks in the key processes of product quality and takes measures and methods, implements whole-process quality management, controls quality risks before the process, and ensures that non-conforming products do not leave the factory. Through the effective planning of personnel, equipment, materials, environment, testing, operation instructions, etc., the product quality critical control points are within an effective and controllable range.
6.2.2 Establish an effective quality control mechanism
In the design and development stage, consider the potential consequences of failure, and use advanced sample means to evaluate and verify new products and finished products on samples; Supervise and inspect the implementation of process discipline, and rectify and continuously improve the problems found at key control points in a timely manner.
6.2.3 The emergency management
company has formulated the "Non-conforming Product Control Procedures" and "Corrective Action Control Procedures", which clearly stipulate the handling procedures and requirements for nonconforming products, raw and auxiliary material quality accidents, process quality accidents, market complaints and quality accidents in the production and manufacturing process, so as to ensure that abnormal information is transmitted in a timely, accurate and timely manner. Quickly and timely analyze the accident, find out the cause, actively take remedial and corrective measures, and investigate and deal with the responsibility to prevent the accident from happening again.
Xiaxiang Development Zone,Tanjialing
West Road,Lanjiang sub-district,Yuyao
City,Zhejiang Province,China
+86-574-62758022 /62517970 /62758009
+86-574-62517971
